To promote a safe, fair and enjoyable trading experience for all users, Dijimo has established a set of general Marketplace Usage and Listing policies to ensure that the Seller ​and the Buyer and all items listed, purchased and the payment processes adhere to a minimum standard, making it easier for all to transact on the Dijimo website.

1. Listings of items that are not allowed:

1.1. The following items in section 1 may not be listed on Dijimo and it is the sole responsibility of the seller who lists items to ensure that the listings do not include any of the ​following:

1.1.1. Stolen goods.

1.1.2. Illegally imported goods.

1.1.3. Goods and Services that could by nature be deemed harmful or dangerous to persons or property either directly or indirectly.

1.1.4. Any goods and services that are deemed as inappropriate for sale on this site at the sole discretion of Dijimo.

1.1.5. Goods and Services of which the sale and/or export would be in contravention of South African law.

1.1.6. Offers to give away products or services for free.

1.1.7. Mystery items, or any product where the final item received is not clearly described in the listing.

2. Categories that items are listed in:

2.1. Items should be listed in the correct category that caters for the type of item.

2.2. Listing the same product in multiple categories are not allowed.

3. Item condition:

3.1. Listed condition should always be a true reflection of the actual condition of the item being sold.

3.2. Misrepresentation of the item condition is not allowed under any circumstance e.g. Listing an item as new when it is second-hand.

4. Titles, descriptions and images:

4.1. By participating in the Dijimo platform, sellers acknowledge and agree to adhere to the stipulations outlined in this Listing Policy. Non-compliance may lead to your listing ​content being excluded from promotions, advertising, removal of listings, or other corrective actions as deemed necessary by Dijimo. Following these requirements will allow ​Dijimo to promote your products outside of the platform, attracting new customers to your products.

4.2.10. Restrict colour to highlight important information - if using colour, limit it to highlight critical details or calls to action. Avoid using multiple colours within a single ​sentence or paragraph.

4.2.11. Maintain a standard font size for consistency and readability. Avoid excessively large or small fonts.

4.2.12. Avoid drawing attention by using all caps, symbols, and promotional text.

4.2.13. Don’t use special characters to draw the buyer’s attention.

4.2.14. Don’t use capital letters for emphasis. Use capitalization when appropriate, including abbreviations, countries, and currency.

4.2.15. Don’t include promotional text such as price, sale price, sale dates, shipping, delivery date, other time-related information, or your company’s name.

4.3. Product Image Requirements

4.3.1. The sole use of stock images in item descriptions is only allowed when listing new items.

4.3.2. Listings of secondhand goods must contain original images of the actual item as part of the description and the sole use of stock images on these listings is not allowed.

4.3.3. Images used must not infringe on copyright and trademark law and users must have permission to use images that are under copyright.

4.3.4. Use clear, well-lit images that accurately represent the product.

4.3.5. A blurry, undefined or distorted image is considered poor quality and is not allowed.

4.3.6. Use high-quality images, ideally 1000 x 1000 pixels or larger

4.3.7. Accurately display the entire product with minimal or no product staging.

4.3.8. For the main image, make sure your image shows all included products if in a bundle

4.3.9. Do not use a placeholder or an image that doesn't show your product.

4.3.10. Do not use a generic image, graphic, or illustration that is not the actual product image.

4.3.11. Do not use an image that contains promotional elements or content that covers the product. This includes: any overlay, for example, watermarks, brand names, logos

service-related information such as extended warranty; free shipping; promotional adjectives, condition or compatibility.

5. Pricing

5.1. Anything that attempts to circumvent paying Dijimo fees is not allowed, for example: Selling of catalogues, Cross selling, upselling.

5.2. The selling of items at nominal values to circumvent the paying of Dijimo fees or to get the contact information of the buyer is not allowed. Nominal amounts include R0.01, ​R0.10, R1.00 or any other amount that Dijimo deems nominal.

5.3. The advertising of items no charge in order for the buyer and seller to increase their positive rating score is not allowed.

5.4. Listing items that requires an additional purchase, swop or trade in is not allowed.

6. Shipping Terms and Charges

6.1. Delivery costs and times are indicated automatically to the buyer.

6.2. No other shipping charges or conditions may be added to any product listings or orders.

6.3. Shipping or handling fees may not be charged on electronically distributed goods.

6.4. No items shipped from outside of South Africa are to be listed.

6.5. No items to be shipped outside South Africa may be listed

6.6. Any items purchased from the listed items must be purchased within South Africa and only once delivered to a confirmed South African physical address may then be ​exported outside South Africa by the Buyer’s designated courier of choice.

7. Links and Contact details

7.1. All listings may or may not include any contact details which would include but not limited to, email addresses, website addresses, telephone numbers or physical ​addresses.

7.2. External links on listings that link away from the dijimo.co.za domain is not permitted with exception to links that go to manufacturer web pages to provide buyers with ​further information on the product (independent 3rd party information pages).

7.3. Links that link to sites where the product can be purchased are not allowed.

7.4. Links to sites where the buyer can obtain the contact details of the seller to conclude the purchase off the Dijimo platform is not allowed.

7.5. Listings and categories where a listing fee is paid upfront for the listing may include contact details and links to external websites.

8. Payment

8.1. Sellers may not offer Lay-by’s as a payment option to buyers.

8.2. Once payment is received the items must be shipped out as soon as possible.

8.3. Payments received via the Dijimo platform payment service provider are guaranteed by Dijimo and sellers may not withhold shipment until a payout request is processed ​from Dijimo.

8.4. Buyers have 24 hours from purchasing an item to make payment in full. If full payment is not received inside this period, the seller can initiate the SNC (Sale not complete) ​process.

8.5. Sellers may not add any payment processing surcharges to process payments. This would include but are not limited to Credit Card, mobicred and other payment options.

9. Listing Abuse, manipulation

9.1. Seller may not manipulate or abuse the listing service to get listings featured more prominently or to spam the Dijimo website. This includes but is not limited to:

9.1.1. Repeated item relisting with short listing durations.

9.1.2. Keyword spamming

9.1.3. Spamming categories with multiple listings of the same or similar items.

9.1.4. Listing the same items in multiple categories.

9.1.5. Sellers who are found to be abusing the listing service will receive a warning and could also be charged excess listing fee of R 0.10 per listing that are over the free listing ​threshold (The free listing allowance is calculated as the greater of: 100 listing per week calculated from Sunday to Saturday or the maximum number of sales by a seller in a ​week over the past six weeks multiplied by five).

10. Stock availability and drop-shipping

10.1. Items listed should be in stock and ready to be shipped.

10.2. Items sold that are not in stock or where the seller is not able to ship the goods may not be listed. (This may lead to negative ratings and the Sale Not Complete being ​rejected).

10.3. Sellers that wish to list items that are drop-shipped should obtain permission from Dijimo prior to listing these items and consent to payouts and listing counts being ​restricted at the discretion of Dijimo.

10.4. Listing of Pre-Orders is only allowed after obtaining express consent from Dijimo. Sellers listing unauthorised pre-order items will have their listings removed and may ​forfeit listing fees on such items.

11. Discretion

11.1. Dijimo in its sole discretion reserves the right to remove any listing deemed necessary without having to notify the seller of such a listing.

11.2. Dijimo in its sole discretion reserves the right to remove any listings where the purpose of the items is or can be used to harm or injure a human or animal.

12. Product returns

12.1. Every seller determines their own return policy on the items listed. Always make sure that you read the shipping, payment, warranty, guarantee and return policies before ​purchasing an item. If in doubt, please ask the seller via the ask a question support link on the item listing page.

12.2. If you need to return an item, please contact Dijimo to arrange with the seller to make the necessary arrangements.

12.3. Dijimo does not set any return policies, but does require sellers to comply with the Consumer Protection Act and any other act that might be applicable when trading ​online. Please contact us if you have any questions in this regard.

13. Refunds

13.1. Dijimo may under certain circumstances issue refunds for EFT payments made on purchases (in most cases when a seller has been blacklisted and Dijimo still holds your ​funds).

13.2. In order to request a refund the following procedure must be followed:

• Send an email request for a refund to accounts@dijimo.co.za.
  
• Include banking details: bank name, account holder name, account number, branch code.
  
• Include a copy of the proof of payment.
  
• We also require an affidavit confirming that you have not yet received the goods (this can be obtained from SAPS or can be signed by a Commissioner of Oaths).
  

13.3. Please take note of the following conditions:

• A buyer may only lodge a claim 30 days from date of payment.
  
• While we will endeavour to refund the full amount, this may not always be possible if the seller does not have sufficient funds available in their Dijimo account. You might ​not get the full amount refunded.
  

• Refunds will not be possible if the seller has been paid out already.
  
• Dijimo will not process refunds on behalf of active sellers. The seller will have to process the refund directly to you. Unless the seller is blacklisted on the site, the seller will ​have to request the funds to be paid out and then do a direct refund to you.
  
• Refunds will not be immediate. Refunds are generally only done once a week, so delays may happen.
  
• Please also bear in mind that, depending on who you bank with, transfers can take up to 3 days to reflect.
  
• Refunds are not processed on weekends or public holidays.
  

13.4. If a seller has requested a payout already and the funds have been transferred, you would need to request a refund directly from them if the seller is contactable. If you ​suspect that the seller has acted fraudulently, you will need to open a case of theft under false pretences against the seller at your local South African Police Service office ​and no refund will be processed. Dijimo does not guarantee that a refund can and will be processed at any stage. Dijimo reserves the right, at its sole discretion, to withhold a ​refund payout for any reason whatsoever.

14. Cancellations

By using Dijimo, you have agreed to the terms of use of the site, so all orders are considered legally binding. You do, however, have the right to cancel a sale within 5 days of ​placing the order as per the Consumer Protection Act (CPA) or in accordance with the ECT Act. You may request for your order to be deleted by the seller (as per the CPA) by ​using the ask a question support facility on the listing page.

Be aware that there are consequences for not concluding order or purchases. You may receive a negative rating from the seller for not completing the order, in line with our ​rating policy.

Please do exercise caution when purchasing items and be responsible. Sellers spend lots of time and money creating and promoting their listings and products. Not ​concluding a purchase causes an inconvenience to the seller in terms of cost and time, and the loss of a sale. It may also result in negative ratings against your account, which ​may affect your ability to purchase on the site.

15. Rating rules

• Users are encouraged to treat each other with respect and to rate each other fairly.
  
• Users might not be able to rate each other or to edit a rating after three months from the date of the transaction.
  
• Buyers cannot rate a seller who has filed an SNC (Sale not competed) against them. If a buyer appeals the SNC, Dijimo will assess the situation. The outcome of the appeal ​will affect the buyer's ability to rate the seller.
  
• Users may not utilize a friend's account or create a secondary account in order to raise their own rating or lower the rating of another user.
  
• Threatening, abusive, racially vilifying, discriminatory or profane language is not allowed.
• The feedback may not contain any links to other pages, images or information not related to interacting with the user on Dijimo.
• We promote free speech, but reserve the right to delete any rating and / or feedback at our sole discretion.
  

• If you feel that you have received an unfair rating or you have evidence of any abuse of the rating rules, contact us on information@dijimo.co.za and we will investigate. ​This may take weeks.
  

Dijimo reserves the right to disable (suspend) and Dijimo account if a usere has less than 80% positive ratings, Dijimo may also caution byers who are in the process of ​transacting with sellers who have been suspended.

Violation of this policy may result in a range of actions, including, but not limited to, listing cancellations/deletion, listing restrictions, suspension or restriction of ​your Dijimo account and forfeiting of Dijimo fees on cancelled/deleted listings.